Submit meter readings I am not moving!

I have been trying to submit meter readings since July 2019 and it just keeps saying I am leaving I have asked the staff to sort it on two occasions and they said that they had but no it still doesn’t work and I and fed up with hanging on the phone being assured its fixed when its not!!!

Please can this be sorted, I am not moving house and I want to submit meter readings!!!
Donna

the easiest way would be to change supplier, sort itself then.

Hi @donnajuly68,

Firstly I’d like to say Welcome to Community! :wave:

I’m sorry to hear that you are facing issues with submitting your meter readings. I would like to help get this resolved for you. I have sent you an email now, and hopefully we can take it from there.

Best wishes,
Diana

Hi Diana

sorry to burst your bubble but I have just been onto my account at 80 whitehill Road and it stall says that I am leaving when I try to submit a meter reading!!!

Please can you try again to resolve this issue or I will have to take it up with the ombudsman