I recently moved to my first flat and I switched to Bulb.
Today, I realised that I submitted my electricity readings in the wrong way: I swapped the day and the night readings both for my first reading when requested by your email (I submitted it on the 6th/09, but on my account shows the 10th/09 ? ) and the reading that I submitted earlier today.
Once I realised the mistake I made, I called the customer center and the operator at the phone told me he understood, not to worry and to leave it to him. Now, after a few hours, I checked on my account and I saw that the readings I gave on the 6th/09 are listed as today’s readings and the readings I submitted today are listed as the 10th/09…
I’m actually a bit worried, because my first submission is also the one that will be communicate to the old supplier of the flat…what kind of impact will have on my final bill with them? Will you communicate them the correct final readings or will I have to call them to amend it?
And, especially, is everything sorted out now?
I’m asking this because when I checked on my payment section, it shows and estimate of £130 some a month? I will definitiely submit readings more often and in the right way now, but the amount seems to be too high, considering that we’ve been very carefull while using electricity and I only share the flat with my boyfriend…
Thank you so much for your assistance and I’m sorry for being so worried, but in my previous flat, the landlord was in charge of the bills and this is the first time for me.