Submitting a reading

Hi, i have submitted my gas readings which are fine. However over a 6 month period i have submitted my electrcity reading around 8 times now. The system says this reading is too low and requests a photograph be added. I have done this on each of the 8 occasions and still not a single reading has been taken which will have messed up the bills for the last few months. I work long hours and find it difficult to call before 6. Can anyone please offer any advice on what i can do. Ps i have been trying to get onto the live chat the last hour but unable to get on. Thank you

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