Submitting an electricity reading

When I try to enter an electricity reading iot requires two readings, but I only have one! I can’t , therefore, submit a reading at all, which is odd. What should I do?

Hey evendine37,

Nice to hear from you! From my own experiences, it only requires one meter reading from me. Would you be able to provide a screenshot of the information it’s asking you for? Blank out any of your personal information before you do that though.

When I try to enter an electricity reading iot requires two readings, but I only have one! I can't , therefore, submit a reading at all, which is odd. What should I do?

It looks as if the system assumes you are on a two rate tariff (e.g. Economy 7).

@EVENDINE37 Hey! It looks like your meter is one of the British Gas ‘freetime’ meters that gave free elec on a Saturday or Sunday. Normally with these the second register is available, and it’s normally the green A button to the right hand side of the screen.