Submitting Gas Meter Readings - Bulb Ignoring

Most months I submit gas meter readings but Bulb do not take any notice and only charge me a standing charge. This is going to result in a big increase of my debit due to no fault of my own.

I also have smart meters, electric is fine but no gas reading taken.

What’s going on?

Hi @susuka,

Welcome to our Community page! :wave:

I’m sorry to hear that there have been some issues with your gas reads uploading onto your Bulb account. I have sent you an email now to provide an explanation on why this was happening, and how I have updated the account now for you.

If you do have any further questions, please feel free to respond within my email thread and I’ll be more than happy to help :slightly_smiling_face:

Kind regards,
Diana