Submitting meter readings

I’ve recently moved house and im in the midst of switching to Bulb. I’ve been asked to submit meter readings but every time I follow the link on my mobile or PC, there is nothing there. Same when I try to sign in and go to mybulb- the page is blank with no option to submit a reading.

Hi @NikkiC ,

I’ve search for your email and I can only see a closed down account on there.

Would you be able to check you didn’t sign up with a different email address to the “nyx” one?

If you’re still having problems, can you send over a personal message to me and I can take a look for you!

Cheers,
Rob

how do i give you a meter reading? and how do i pay my bill?
thanks
abi

@abithepinkpantry Hi Abi, the easiest way to submit meter readings is from your online account which you can access through this link, my.bulb.co.uk. Regarding your payments, we’ll set you up with a fixed direct debit which we’ll collect every month, and at the end of each month we’ll send you a statement showing what you’ve paid and what you’ve used.