Swap 2 rate to 1 rate meter

I had a smart meter installed last year as i had replaced storage heaters with gas central heating. I was told by Bulb I could have a 1 rate meter. A 2 rate meter was installed. Bulb said it wasnt possible to change the smart meter. On the help section it says it is possible to swap to a 1 rate meter. How do i do this?

Hi @cromford :wave: Welcome to Community :partying_face:

I can see we have been in touch with you about this over email and the issue is being sorted for you.

If you have any further questions you can reply back to the email thread.

Thanks,

– KT :bulb: