Switch rejected

Hi

I started a switch to Tonik a week or two ago, and I’ve just received an email from them saying that Bulb have rejected the switch. I wasn’t sent an email explanation, so my question is… why?

Thanks

Hi @Nice I can’t find your account from your email address. Please can you let me know your name and postcode so I can look this up for you? Cheers, Owen

I have sent you a message.

Is there an update? I started the switch before the price increase was announced, but now it looks like I’m going to get caught up in it.

Hi @Nice, sorry I didn’t see your message previously. We sent you an email on 6 March about this. There is an outstanding balance on your account is the reason. Owen

Checking now, I didn’t actually receive it! Thanks for letting me know.