Switch to bulb

Hi, I have had an email to say that my switch to bulb is complete and you have taken £100 from my account, however my British Gas smart meter is still working and I am concerned that my brtitish has account has not been closed and obviously I do not want to be paying twice for gas and electric.

@Leach The meter will carry on working and should be no reflection of your status of still being a British Gas customer, the only difference being that we won’t be able to take readings remotely in the same way British Gas do no. If you want to message me your postcode I’d be happy to check the status of your switch for you.


Thank you for your response I have sent you a PM with my postcode many thanks,