We have a first generation smart meter so when we switched to bulb in May 2019, it soon stopped working. We asked for a replacement and told they were getting rolled out. I asked again in November, told it was coming, again in February, told ‘COVID’. Another year on, does anyone know if the roll out and replacements are continuing? I got lost going round in circles in the help pages. Very close to just going back to the old supplier. Any advice appreciated, thanks.
I doubt it will be replaced please see: https://help.bulb.co.uk/hc/en-us/articles/360023777292-First-generation-SMETS1-smart-meters
I have a first gen smart meter which bulb have managed to take control of. If you wait a bit they may be able to take control of yours
Hey @marccr0wley - welcome to Community!
Unfortunately, if we gave you an IHD now it wouldn’t work, as your meters aren’t currently on our smart network We’re hoping to get all first generation meters on the smart network as soon as we can, so this won’t be the case forever but I can’t give you an exact date right now.