Switching Energy Provider

As you are aware arrangements were put in place to switch to Scottish Power several weeks age and the transition occurs within the next few days . Please inform me of the financial position as I believe I am still in credit with my account with you.

John Lightbourne .

Please advise status of my account as I leave Bulb

Hi @lightbourne ,

This is a community forum and hence us fellow customers are unable to assist specifically on this, but I can provide some general guidance.

Once the switch has actually occured, it can take UP TO 6 weeks for your Bulb account and be closed ( see https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb- ) - most of this delay is outside of Bulb’s control as they’ve got to wait for the meter readings from your new supplier (Scottish Power) to then be sent to the ‘third party independent company’ which manages/co-ordinates switches, they’ve then got to ‘validate’ the readings (which can take some weeks) who have then got to forward the readings onto Bulb who then have to raise the final bill and then send the refund through the banking system (which takes at least 3 ‘working days’).

So, in theory, the quickest you can have a refund of any monies owed (which you can check via your Bulb account at https://account.bulb.co.uk until the account is closed) is 4 days - but the chances of getting everything going through that quickly is practically 0% - Bulb say ‘up to 6 weeks’ to manage expectations. On the flip side, when people switch to Bulb, the delay from their old supplier can just be as long.

I hope this helps, but if you need to talk to Bulb about something specific to your account, you can find their email address, live chat and phone number on https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- .