Switching friends disappearing

Hullo,

Really enjoying your service, but 3 times now friends have been switching due to my referral link etc. then when switch day has come, they have disappeared. No credit on the account and no evidence of their switch showing. I know they are now Bulb customers so what has happened?

Is this an anomaly and can it be rectified?

Thank you.

@underlimed Could you email us the details of the friends you have referred to help@bulb.co.uk so we can find their accounts and also then work out what might be going wrong.