Switching over issues- no account after numerous emails to have it sorted.

I have been trying to switch over to bulb since before I moved in to my place over a week ago. Had a few issues setting up m y account and emailed the help account to ask to have things sorted in which they were, a week later I had an email saying my switch was cancelled- in which I then email again to have amended and it was. Was meant to have my switch happen on the 6th of Feb, went to log in today to enter my electricity reading and an error message comes up saying I do not have an account!! Can’t call or email until Monday which is no help to me so coming here to ask for advice because things are getting a little ridiculous just to have my account active for more than 2 days and my switch actually happen.