Switching Over To Bulb

Hey everyone, about three weeks ago we were with a small company called Eversmart for years. Unfortunately the company ceased to trade and was bought out by Utilita. We’ve been with Utilita before and have been really dissatisfied.

So I went on a comparison website, https://clubs.moneysavingexpert.com/cheapenergyclub/home - And we did a comparison for the cheapest energy deals, and found Bulb Vari-Fair Prepay to be the cheapest. They told us they would contact Bulb and let them know we wanted to switch, this was two weeks ago.

We haven’t had a single e-mail (checked Junk), phone call or any mail through with a welcome pack. “In a week or so, following your application
You will receive a welcome pack from your new supplier confirming your application details. This may be sent by email (worth checking junk/spam mail) or post.”

How long can this take to arrive?

Thanks,
Sharples.

Never got a welcome pack.