I’m currently interested in switching to Bulb and I’m wondering if I can still use my smart meter from Robin Hood Energy with you?
Hi @Tpenn! Awesome to hear that you’re interested in switching! For now, we are not able to remotely read your smart meter. You need to read the meter manually and submit the readings in our online portal. This is because the smart meter installed in your home is first-generation and unfortunately each different make of first-generation meter requires a different piece of software to communicate with it.
The good news is that second-generation meters are not far off and will communicate through a central system (getting rid of the need for lots of software!).
Ofgem has plans to make first-generation smart meters compatible with the central system, but this functionality won’t be available until late 2018. At Bulb, we’ve made the decision to wait and only install second-generation meters for our members so they can be confident that if they choose to switch to another supplier their smart meter will still work.