Switching suppliers

Hello

I switched gas and electricity to you at the end of April. I am told by my previous supplier, Eon , that my gas has switched by my electricity hasn’t. The amount I paid you at the start of this month was for both gas and electricity. Why hasn’t my electricity switched over and why am I paying for both if you haven’t taken over my electricity supply?!?!?!?!!?

Thanks

Hi @samwooderson thanks for getting in touch with us about this, I can see you’ve spoken to my colleague Frederick. We’ve double checked the national database and can see we took oversupply from E.on as of the 01/05/18. Sometimes other suppliers may say they are the supplier when they’re not up until the point they close your account, quite confusing really. We can check all the details if you send us a bill to make sure we have the right supply.