I moved to a rented house last year that had a British Gas electricity smart meter. I switched from BG to a company called Engie straight away and have been using the meter like a normal meter, but the smart meter has got Engie all confused. Basically, I used to get free electric on Sundays with BG, so the meter has a ‘rate 1’ reading that was paid for, and a ‘rate 2’ that was to measure the free electricity on a Sunday. So now that I don’t get this free electricity on Sundays, all of my usage is measured on rate 1, and rate 2 hasn’t changed in a year. The problem is, whenever my current supplier estimates a meter reading, their estimate assumes that rate 2 has increased as well as rate 1, which is not the case and I have to correct them…
I’m fed up of them and want to switch, and I am considering Bulb. My question is, has anyone switched from BG to Bulb with this kind of smart meter, and had everything go smoothly?