Hi there. I recently switched to Bulb after doing a price comparison which showed I’d make significant yearly savings on my electricity usage. Now, I’m just confused about the information I’m receiving about my tariff.
Let me explain my situation. I live in a small flat, have electricity only, have night store heaters, and have a pre-payment meter. I was previously with EDF on a standard (variable) Economy7 tariff, paying a much cheaper unit rate at night - which is standard for all the suppliers I’ve ever used. The price comparison - which was definitely made for electricity only, Economy 7 and pre-payment meter - showed me that I would be much better off with Bulb. Though their day rate was a bit higher than EDF’s, the night rate was lower. That, and the estimate that I’d save around £84 a year, sold me on it.
I received my new Bulb key last weekend and charged and used it for the first time today, when my EDF credit ran out. When I plugged it in, the readout showed only a single unit rate of 13.36p per kWh - whereas I’d been told my unit rates should be 16.296p per kWh daytime and 7.907p per kWh at night. I got straight in touch with Bulb via Online Chat and explained the situation, as stated above. The first answer I got was ‘Bulb only has one tariff. The unit charge depends how your meter is calibrated. Hope this helps.’ I got straight back and said ‘No’, because it wasn’t answering the question. I restated the question, asking if a check could be made on my meter. I then got a response along the lines of ‘I’ve checked your meter and you’re on one rate of 13.36p per kWh. Hope this clarifies things.’
I restated my question for a third time. It was seen, but not answered this time - presumably because it was after 6.
So… can someone in the community help with a proper answer, please? It looks to me as if they’ve put me on a rate for a normal standard (variable) tariff, whereas I should be on the Economy 7 rates. I’ve given up trying to get an answer out of ‘Chat’. I can’t state the question more clearly than I have to them, but the answers are still not making things clearer.