Terrible Service

The worst service I have ever received, not just from an energy company but from any company! I’ve been trying since July to get a smart meeter fitted, it’s been a string of disasters and I wish I’d ever started this sorry process. The worst thing is that Paul, the supposed customer service manager has been without doubt the worst person I’ve ever had to deal with. He rarely replies to emails, treats me the customer with contempt, promises countless things and doesn’t deliver. I wish I’d never switched to Bulb! They make a big deal on their website about customer service - this is a complete fabrication! Customer Service is the lowest priority for them, I’m taking my case to the energy ombudsman and can’t wait to leave this shambles of a company.

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you can leave at anytime…thats the beauty of Bulb no tied in contracts! I’ve never had a bad customer service experience since I joined, it’s a shame you’ve had one.

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