Some weeks ago I was street approached by a Bulb agent. I was briefly told about advantages etc. I decided to take it a step further, thinking at the time I would have plenty of time to cancel if I was not happy. I was also worried that my smart meter would not work again but was assured they would, I asked , are you sure because I need these to regulate my heat costs because of 1 cancer operation and a further one looming. I assured that if there was a problem Bulb engineers would sort it within 24 hours
There was an issue with 1 meter on my property as it was not registered so I was asked to take a photo of that meter showing the relevant numbers…This was the last time I had any human contact with Bulb…
Bulb have bulldozed my initial enquiry to a full blown change over. I was not issued with any info about cooling off periods, your unit charges are still in the air because you have disabled my Smart meter.
I have written 15 emails to your company in desperation…like…What about my cooling off period ? what about your charges? How have you got hold of my bank details ? I was not told that all charges are in advance.
The real cruel fact of this company is the lack of human contact, I have pleaded with them, but, nothing just further Banner emails congratulating me for being another idiot listening to your sales pitches.