The bill

Hi
I have big problem with the bill
I received the bill and I found increased sharply in it .
I think this bill is wrong

More info required.

How long since you joined?
Have you sent readings in on time?
Is the Bill based on actual or estimate readings?

Hi @1410zainab ,

Is the bill based on ‘Estimates’ or actual readings? It should say on the left hand side of the relevant gas/electric pages. Is it both your gas and electricity higher than you expected or just one?