How do I get the lock on my gas top up/prepay meter fixed?
Hi @Joy44 and welcome to our community
Is it the lock on the meter box which is broken?
Yes it’s the outer box (that contains the meter) lock has broken.
The meter box is the responsibility of your network operator. Energy suppliers, like us, are only responsible for the meter itself.
I’ve found your account and I can see that Cadent Gas Limited are your network operator. This is their customer enquiry number: 0800 389 8000
I would recommend giving them a call and they will be able to organise fixing/replacing this for you.
If you’re unable to call, here is a link to their contact form: https://cadentgas.com/contact-us/contact-form
If you ever have anymore questions regarding this, just comment again in this thread and we can help