'The same as the rest'

I knew it would be too good to be true.! I was displeased with my then supplier of energy and saw the advertisement by Bulb. I was encouraged by the fact that they were a small Company who could ostensibly answer queries quickly and personally.
Coincidentally, a meter reader came to my address today but only to read the electric meter (not the gas and I am on dual fuel tarrif?) The meter reader hadn’t the faintest idea why he was only reading the one meter.
However, wishing to clarify this I have visited the Bulb web site and guess what? they have become just like the rest of them! A stupid list of FAQ none of which I have ever found to apply to the query I have!! and of course no contact information whatsover to speak to a human being!! I am therefore left in limbo with a query not answered. Well I have a message for the ‘robots’ at ‘BULB’ if this carries on and you are determined to follow the ‘Big Six’ formulae - you will find very quickly that ‘my loyalties’ will very quickly find an alternative to your Company!!

Of course Bulb have contact details, you can find this at: https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb-

If you had entered “contact” in the Help search box it would have come up with the above information. So it isn’t all robots.

@“Eleanor at Bulb”

Perhaps it’s worth having a “contact us” either in the header or footer of the site? Quite a few people struggle to find it…

@"Eleanor at Bulb"

Perhaps it’s worth having a “contact us” either in the header or footer of the site? Quite a few people struggle to find it…

Already asked for this to be done, http://community.bulb.co.uk/discussion/6656/contact-details#latest

Hi @phroxy @Allanr and @garth4733

@garth4733 meter readers do only read one of your meters at a time. This is because gas and electricity are different industries. But we supply both.

You can always reach us on 0300 30 30 635, from Monday to Friday (9:00am to 6:00pm), help@bulb.co.uk, on the Community or our live chat.

I’ll make sure we signpost how to reach us a little more clearly.