There was a problem finding my account

Hello,
I just joined with this new account, and every time I try to login, it asks me to verify through an email. After I verify, it says that “there was a problem finding your account.”

How can I login and pay my bills?
Thank you.

Hi @hmdalmuhanna ,

Thank you for contacting us and welcome to community. :wave:t4:

Sadly I cannot locate your account with the email address on your community account. Please can you contact us via 0300 303 0635 or message us over our social media platform ( facebook, twitter or instagram) and we can take a look into this for you.

All the best,
–Suki :hibiscus: