I’m not quite sure why this is being done but I noticed that they have been editing what has actually been used historically recently.
They have not taken more money and it isn’t what I actually physically used that week but they have gone back and retroactively increased the amounts used instead of what actually was used that week.
To explain I have been getting my energy really low probably not completely by choice I live in fuel poverty.
I can’t really afford to have a bath or hot water more than once or twice a month maximum.
I don’t ever have the heating on and just wear multiple layers and sit on the couch under multiple blankets.
I was incredibly proud of the fact that I’ve managed to get my weekly usage on average down to under £12 usually between around about 1.25 and 1.50.
Things are really tight at the moment I’ve been keeping an eye on my usage all last week.
On not one single day as it gone above £2.
When I woke up this morning and checked the app which I do first thing and regularly during the day because I’m obsessed
They have tried to say say that I used over £2 yesterday I didn’t even have the lights on in most of the rooms yesterday and I restricted myself to one hot water bottle.
I immediately I looked back to check all my weeks where I have been on 11 to £12 and they have increased what they said I used absolutely no way at all that happened.
I realise people are going to question what I’m saying I have a screenshot one today and one night-time as evidence of the tampering