I’m going to try and get back to you all as best I can, so please look out for your username!
@grahammcdowall - I can see we didn’t get a reading from November 2020 to Feb 2021, and this caused a high bill. I think its because we were underestimating your usage before, so billing you less than we should, and this months bill is theoretically a ‘catch up’ bill.
@istasada - it looks like your usage was really high for the last month. Are you utilising your cheaper night rate as well as you can? This will really help bring your bills down going forwards. If you think there’s an issue with your meter too, let me know and we can take a better look.
@MysticNet - I have replied to you on another thread now, please take a look there for that.
@ericajoy - as you’re on Smart Pay As You Go we don’t need meter readings so don’t worry about that. I can see you have quite a lot of credit on the electric meter right now, so you can try using that up before making another top up and hopefully this will show you’re not using as much as it seems.
@hannah_maymi - I’ve made sure that we’ve updated your account with your new meter details, following your smart meter installation. If you can set your meter reading intervals to half-hourly or daily here, then this will help us get through smart meter readings for you more easily.
@spencestokes8 - I’ve taken a look at your account and it looks like you’ve been billed to the reading you submitted on 26/02/21, which showed significantly higher usage than we’d previously been estimating since your last reading on 25/11/20 - so the high bill is us ‘catching up’ with your actual usage.
@ginnylambert - I’m glad this was sorted out quickly and easily for you! Let us know if you need any other help in the future.
@flexurbanexploring - I’ve sent you an email now as it looks like we may have to dispute your opening read, please get back to me there when you can.
@darrenney - I’m sorry that your statement was reissued. It looks like the exchange readings were sent through again from our Meter Operator (even though the information was actually the same), and this triggered your statements to be reissued. Don’t worry, this won’t happen again and your statements will be generated monthly using your smart readings from now on.
@leon.bunn - it looks like there was a delay in us receiving the new technical details of your smart meters, which is why you hadn’t received a bill. The latest statement covers your usage since the smart meters were installed, and it seems the high bill has been caused by the electricity meter reading we received on 08/03/21. If you don’t think this looks correct, please let us know and we can drop you an email so we can double-check this reading.
…and that’s a wrap! Please chase me up here if you need a hand with anything further.
All the best,