Continuing the discussion from Customer service is poor:
Totally agree with you. Customer service is shocking, they never solve the problems. Once when I did eventually get through on the phone (after being on the line for over 35mins trying) the caller said because it’s not on their “query card - list of questions/solutions” that they couldn’t help me. My query was due to my IHD not working (never has worked properly since I had smart meter fitted) my smart meter has not worked properly either, still gives estimated readings so what’s the point of it being “smart”? So I’m leaving Bulb, am hoping a main supplier such as British Gas will be more helpful! Hope you get your problems sorted!