Too much credit on account

Hi,

I’m £160 in credit on my account and would like this to be refunded.
We seems to be overpaying each month, which has led to this credit, so was wondering if our standard monthly payment could be reduced.

Thanks,
Chris

Hi,

I’m £160 in credit on my account and would like this to be refunded.
We seems to be overpaying each month, which has led to this credit, so was wondering if our standard monthly payment could be reduced.

Thanks,
Chris

Pleaase see this link as it may answer your query: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-

Good morning all,

I don’t know about the refund but like you we have a lot of credit and what we have done is to lower the amount we pay each month to use this credit up.

The easiest way to do this is to go into your account and click on account and tariff info, scroll down to payment info and click on edit payment settings. You can then click on payment amount and reduce this to a level where you know is way under what your bill is going to be for the following months and hence reduce your amount of credit.

I hope this helps.

Best regards

DavidT

Hey @LBCW - @DavidT and @Allanr’s advice is great - but I’ve fired you an email as well to go over this with you too - feel free to reply to that if you need any further info.