Since joining Bulb, it seems their estimate of my usage has been way under, as I have accumulated quite a large ‘top-up’ due despite have a direct debit in place.
This has been made much worse probably due to higher winter usage kicking in.
Realising what has happened, I settled the top-up amount in full now by separate payment, as soon as I got a bill showing a large jump in ‘top-up’ due. I have also amended the direct debit to a much larger amount going forward.
I found it confusing that the direct debit cannot dynamically adjust - this seems more like a standing order arrangement, and was not my understanding of the purpose of direct debit. I also never received any demands for payments, warnings, etc. from Bulb about the top-up debt building up.
I’m concerned that this incident (large top-up accruing) may have affected my credit rating - is this likely? Bulb support have been vague and said it ‘should not have’.