I have a key meter for electricity and I wonder if bulb would consider changing the thresholds where emergency credit can be used. Currently, the £5 emergency credit may be activated when the credit balance is below £1. However, under certain circumstances I can use £3 per day.
The current thresholds can create ridiculous circumstances. For example: If at 6:00pm I have £1.50 credit and am unable to top-up I cannot activate the emergency. My electricity will cut off in the middle of the night. My situation is compounded by me living in a large house converted into flats, subsequently, my meter is not in my flat. It is situated in the main access hallway. It’d be better if the emergency could be activated @ £2.00 credit.