Hi I’ve got a situation where I’m worried about if I will get back billed.
Basically I moved into a 2 bed rented flat at the start of April. We registered with bulb in the first week or so (previously British gas) and are gas was pay monthly but our electricity was top up, now I’ve never used a top up meter so I’m not sure how they worked. Switch complete by the end of the month. Anyway I mention to my landlord and he said (despite nothing on the contract), “I thought you guys would pay me £40 each month for electricity but it’s okay, I’ve payed it off for the next year but as you’ve switched I just need to let them know, just pay me for April” sounded strange but I did.
Anyway my bulb key arrives mid may and I put it in and nothing happened, the blue button on our meter does nothing and the price of about £2.50 has never changed since we moved in. After reading up how they work I understand the only way to top them up is manually with a key unless you have a smart meter but from googling I think ours might just be a standard one, there’s only one blue button on it, which then made me confused as to how our landlord had been paying it? I then was wondering if its been tampered with but no obvious signs with wiring, so I just told bulb it’s not working and I don’t know why, and they said it sounds faulty, they will send me a link when I can book an engineer to come take a look when it’s safer to do so. Unfortunately they didn’t say when this could be so still waiting.
Up until now other than April we’ve payed nothing for electricity so I’m wondering if there’s a chance they will back bill us and if we should put something asside? Or if there’s anything I should do or if reporting the issue is already enough and I just wait. Also as it wasn’t changing screens we haven’t been able to get energy reading from when we moved in which is also a little concern.