Top up on payments Help

Hi! My first direct debit bounced… The timings of my switch to Bulb were mid month and I’m living from one pay day to the next. The site says I can top up my account online but when I click on the link it takes me to the direct debit page and there is no way to top up. Is it possible to pay online? In advance, thanks for any help.

Hi! My first direct debit bounced... The timings of my switch to Bulb were mid month and I'm living from one pay day to the next. The site says I can top up my account online but when I click on the link it takes me to the direct debit page and there is no way to top up. Is it possible to pay online? In advance, thanks for any help.

I have just tried topping up my account to see how it works and found this is the way to do it.

When you click the Top Up link it takes you to the page which mentions Direct Debit. Ignore the direct debit element, just enter the amount you want to pay in the box and then click the “Pay Now” button.