Topped up 5 days ago

I topped up 5 days ago (£50) on the online app due to self isolating and the money’s been processed in my bank but not showing on my meter.
My electricity is going to go off at 8am due to it using my emergency.

Hi @roxannekaydaglish

For emergency situations we recommend calling us on 0300 30 30 635 to get assistance as quick as possible.

Please call us and we can sort this out quickly.

Best,
Mel