Topped up twice and wont clear emergency or charges

Can someone please explain to me why 2 trips to the shops hasnt cleared my gas. I sitting here on a cold weekend after topping up with a total of £20 in gas.

I’m new to gas and first time topping up, if this is what its going to be like im switching back for myself and warning the referrals I been making.

Extremely pissed off. how much more money do I need to put on to get gas!!??