Transfer wise trouble?

Hello ive been a Bulb member since june and didnt realise id get a £75 referal credit from using my daughters code. I just found the emails from transfer wise and tried to claim it but cant seem to get it sorted. Ive created an account on TW and entered bank details but cant seem to procede any further. Im wondering if the email needs to be resent out? Can anyone help out please? Thanks.