Transferring to Smart Pay As You Go


Thinking of transferring direct debit to Smart PAYG. Will any credit I have on DD be transferred to PAYG if I switch?

Hi @agorton1979,

If you change the mode of your Smart credit meter to Smart prepayment, the remaining credits on your account will be refunded to your direct debit. You’ll receive a final statement for your credit account with us and your prepayment account will start from scratch. :+1: