Trouble starting with bulb

Just changed to Bulb and for some reason they have sent me three gas cards and no electric key tried to speak to some on phone but get nowhere phone manner very abrupt. Has any one else had this problem and got it sorted. Thanks

Not sure if it helps, but if you getting low on leccy your old key will still work. I would phone again on Monday

Hi @s.woodford welcome to the Bulb community, I can see we sent a replacement electricity key yesterday, if this doesn’t arrive by Tuesday please let us know and we can follow up for you.

James W :slight_smile: