TRYING TO GET MY REFUND (impossible)

I have been trying for 2 weeks to get a refund as my account is £156 in credit, and no joy, and then they tell me they want to increase my monthly payment from £40 to £56 pcm, i only use about £36 pcm, this company seems like its very money grabbing, my son had the same problem, they wanted to increase his monthly payment from £41 pcm to £76, he has since left bulb and gone over to Octopus energy.

Hi @minka2345, welcome to Community! :wave:

I have popped you an email now so we can discuss your payment amount and refund! Let me know there if you have any questions.