Two payments taken this month..

Good evening
My direct debit has been taken twice this month, first on 8th Jan and then again on 11th Jan. I have emailed Bulb last week but have not yet had a response.
Could you help with refunding the second payment please?
Thank you.

Hi @MissJ, apologies for this. I can see my colleague James has processed a refund for you. Get in touch if you need any further help.