Two questions 15 characters

  1. A man from Morrisons came to read our electric meter in the 6th Sept but his reading do not seem to have fed back to you - I still had an estimated bill this time.

  2. I made an extra payment of £25 on the 28th Sept - but it’s still showing as pending - how long will this take to go through.

Annette

Hi @Annette :wave:

Good questions …

It doesn’t seem we have received that reading from the Morrison engineer. I can book a manual meter reader for 3 weeks time if that’s ok with you? Hopefully that will come through to us.

Your £25 payment will pend typically for between 5 and 10 days so should show in the account by the end of the week.

Please let me know if you’d like me to book another meter reader or if you have any more questions - I’d be happy to help :slightly_smiling_face:

– Robyn :bulb: