When entering my meter readings for my two rate meter using my phone. Your web site does not say which is low and normal. I have assumed the first line is normal and second line is low. Without it being labeled I can only guess. Just to confirm I do know which is low and normal on my meter but on your web site where I enter meter reading I do not.
@welshman99 thanks for getting in touch. We’ve sent you an email to help sort out this issue.