Two statements for same month

Today i received a second statement from bulb covering the month of June. I have already adapted there advice in a earlier question.
I send my meter readings in on the 6th June each month, following the advice from bulb. My second bill JUNE does not correspond with my first JUNE bill. My first bill clearly states reading from customer, the second bill states estimated reading.

I recently upgraded my direct debit to coincide with the massive price increase and have a considerable credit. But the way i am receiving my bills is so very confusing and never had anything so complicated from previous electric companys.

Hi @Tracey66 :wave:

I’m sorry to hear this has happened. I have updated your reads back to what they were. I’m sorry for the confusion. You should receive an updated statement by the end of the day.

– Robyn :bulb:

A whole week to respond, Robyn?
I’ve started a thread about a similar issue this afternoon, I hope I get a quicker response than Tracey did.

Hi @metermaid and thanks for joining the Bulb community :wave:

I’m sorry it’s taken us a few days to respond to this thread. Our community is for members to chat to one another about energy and isn’t designed to be a service channel. This means we can’t always respond immediately.

If you are looking for an Energy Specialist to assist with a specific account query, please do get in touch via email, call or contact us on social media.

– Robyn :bulb:

I have emailed but a response to my thread by yourself or another Bulb person would be appreciated.