Unable to sign in on computer

Help & Support
#1

Hello, I’m a new customer and set up an account 3 days ago.
I’m now unable to sign in with my email/password, nor when I fill out the required fields with name, address, DOB etc., despite many attempts.

When I click “Email me a link to verify password” and click on the link sent to me via email it then says " Error verifying email. We’re unable to verify your email. Please try again or give us a call." I’ve tried again numerous times.

I’m a private landlady and have set this account up online from abroad, for new tenants that moved into my property. I’m the other side of the world so am unable to call! Please can someone help me reset/access my account?

Many thanks

#2

Hi @escorer :wave:

Welcome to community and thanks for posting.

I’m sorry that you haven’t been able to log into your Bulb account. I’ve just sent you a link to log in now :slightly_smiling_face:

Have a go using that and let us know if there are any issues.

Many thanks,

Niamh :bulb:

#3

Hello. I have exactly the same issue. If you could help that would be great.

#4

Hi @DOREEN Doreen.

Welcome to community and thanks for posting. :wave:t4:

I’m sorry that you haven’t been able to log into your Bulb account. I’ve just sent you a link to reset your password/

Have a go using that and let us know if there are any issues.

–Suki :hibiscus: