Understanding my account

Please could you send me on line my electricity and gas usage to date and the cost of this. Is £47.18 now due going to be my monthly payment? I want to budget realistically for the bills.

Any idea when I will be able to use the smart meter again?

Caroline Pickering

Hi @Caropickering_1935 I’ll create a statement for the period 12/10/17 to 10/10/17 and send it your way.

The opening reads we had for your registers 1 and 2 were rejected because they were submitted as being the same, and instead we and your previous supplier have used estimated change-of-supply reads. They look correct, though, given your subsequent reads, although they may make your first statement slightly inflated.

On page 1 we’ve put a projection of your personal expenditure over the year. I’ll send you an email with a monthly breakdown of what this makes me think.