Understanding your statements

We know there are many things you’d rather be reading than your energy statements, so we try to keep them as simple as possible. But if there is anything you’re unsure about, here’s a handy breakdown of what you’re seeing.

Page 1

This is where we show you an overview of your usage during the period we’re charging you for (we call this a billing period). This is usually a month, but occasionally we might charge you for several months on the same statement. This happens if we have to change your old statements because we’ve got new information, such as an updated meter reading. We’ll always make the period you’re being charged for clear.

This image shows what different sections of this page are telling you.

Sometimes there may be a Credit Note on your statement. You’ll see a Credit Note if we’ve corrected a previous statement. This makes sure you’ll never be charged twice for the same energy usage.

If your balance is ‘in credit’, you have money in your Bulb account. ‘In debit’ means you have a negative balance. If this happens, we might suggest changing your monthly payment to avoid building up debt.

Page 2

This is where you’ll find detailed information about our member support. I’d always suggest taking a few minutes to read through this page in case you ever need anything from us at Bulb, like access to our help channels, an emergency service or impartial advice.

Page 3 onwards

This is a detailed breakdown of the charges in your statement. It starts with electricity, and then if you have your gas with us too you’ll find that on a separate page. Here’s an idea of what you’ll find:

Meter readings: These are the meter readings we have for this billing period. We’ll always use your own readings (or smart readings if you have smart meters) where we can, but if we don’t receive any we’ll estimate your usage for the month. To make sure your statement reflects your latest meter readings, remember to submit them in the 2 days before your statement is due (ie. if you get your bill on the 10th of every month, we need your readings on either the 8th or 9th).

About your tariff: Here you’ll find your tariff rate and the prices associated with that. VAT is added separately as shown here, and it’s always charged at 5% for residential properties.

If you have gas with us, you’ll find a similar page to electricity but with our gas rates and your gas usage. We also include this explanation of how we charge for your gas usage in the bottom left corner.

I hope this helps you better understand your energy statement!

For more detail on the charges you’ll see on any energy statement, take a look at our guide to understanding your energy bill.

If you have any questions or feedback about our statements, please pop them below so we can take a look.

Have a lovely week,
Georgie :bulb:

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