Last corresponded with you via e-mail on 7th October (Alexander from Bulb Help). Aside from being disappointed about your price increase, I also aired my frustration about smart meters - specifically the fact that the progress is SO SLOW, either getting the national infrastructure updated so that all SMETS1 meters become smart with all suppliers, or Bulb upgrading its customers onto SMETS2 meters.
I do understand that upgrading to SMETS2 meters is probably unviable for any energy supplier (despite their huge profits - I’m talking about the “Big 6”) so will not dwell on that option because I’m sure the response will just be a sugar-coated “no”.
For months now I have been checking back to Bulb’s smart meter eligibility page, which always gives me the same statement: “We’re working on ways to read it automatically. You already have a smart meter, and we’re working on ways for it to send meter readings automatically. We’ll be in touch when that happens.”
I suppose what I’m getting at with this post is that Bulb is just hiding behind this same blanket statement, and has been doing so for months, if not years, now. Can you at least give us a list of common SMETS1 smart meter models and the progress, and estimated completion date, each one is making in terms of its upgrade to smart functionality and automated half-hourly readings direct back to the supplier?
Bulb makes out that it is a transparent supplier, yet if it were truly transparent it would be providing its customers with more detailed information and regular progress updates towards the end goal, which is truly smart “smart” meters.
You must have some knowledgable people at Bulb, who are responsible for liaising/dealing with these upgrades, who can ciphon specific information down the hierarchy to Bulb’s customers?