Unsatisfied Customer

How do issues with smart meters not working get resolved ?

I am unable to read the meters as the since changing to the smart meter last November these don’t seem to show a reading that is accepted via the app ?

I have submitted photos of both meters still no resolution. very concerned that I will end up with a large bill due to estimates since April 2020. no idea how to contact customer service ???

logged a support request in October via the app received a response 2 months later to say they are currently unable to resolve the issue although they may be able to do this by Summer 2021 !!

Absolute rubbish.

Just seem to be going round in circles !!!

A post was merged into an existing topic: Smart Meter Woes