Hello, I’m writing from Chameleon, the company that manufactures the In-Home Displays (IHDs) that Bulb supply, which can connect to the SmartThings Energy Control app.
Over the weekend, some Bulb members tried to pair their IHDs to their SmartThings Energy Control app but were unsuccessful. Others who could pair their devices experienced a lag when trying to view their energy data within the app. We would like to apologise for this and assure the community that we’re working on a fix for all the affected members.
Over the next week, we’ll be releasing software updates which should allow better pairing, improved performance for all members and specifically improve the experience of viewing your gas usage data. As the fixes are released we will keep everyone updated here.
Many Bulb members have already started using the SmartThings Energy Control app. The App is a new tool to help members see their energy usage on their smartphones and make smarter, greener decisions at home. You can find out how to pair your app in the help centre.