Hello, I’m writing from Chameleon Technology, the company that manufactures the In-Home Displays (IHDs) that Bulb supply when they install your smart meter.
We’ve been working closely with Bulb to develop an update for your IHD to fix the recent issue some members are having, when their IHD intermittently shows ‘waiting for data’ instead of displaying their electricity usage constantly.
If you connect your IHD to Wi-Fi, you’ll receive this fix automatically over the next few weeks.
The cause of this recent problem lies within the smart-metering network, not your IHD. But we think this software update should be a workaround for the problem.
There are two main models of IHD, the IHD3 and the IHD6. The easiest way to tell them apart is by the colour. If you have a black IHD, it’s an IHD3. If your IHD is white, it’s an IHD6.
Here’s how to check that you’re on the latest version of the software:
Press the right Arrow until you see IHD Information and press OK
Press the right Arrow twice until you see the Zigbee Version
Once your IHD is upgraded, it will read Zigbee Version 2.5.0
Press the Menu button in the bottom right corner
Select IHD Info
Once your IHD is upgraded, it will read IHD6 – CAD – PPMID 1.4 CAD 1.9