I submitted meter readings in late June 2019. My account has not been updated in line with the payments made and the usage declared with the meter readings. You keep insisting that I am using far more gas and electricity than I really am. WHY!!! I have informed you of my circumstances many times. I believe the £20.00 payment each month is now too high. Please send me a revised / corrected statement and reduce the monthly payment to £5.00.